Refund policy

Return & Refund Policy

Last Updated: July 2026

At Fabienne, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 calendar days of receiving your order.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.

  • The item must be returned with all original packaging, tags, and accessories.

  • A valid proof of purchase (order number or receipt) is required.

  • You must provide clear photos showing the product's condition before the return is approved.

Returns requested after 7 days from delivery cannot be accepted unless required by applicable UAE consumer laws.

Damaged, Defective or Incorrect Items

If you receive:

  • A damaged item

  • A manufacturing defect

  • The wrong product

  • An item with missing parts

Please contact us within 7 days of delivery and provide:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging (if applicable)

Once approved, Fabienne will cover the return shipping costs and will offer one of the following:

  • Full refund

  • Free replacement

  • Exchange (where available)

Change of Mind Returns

If you simply change your mind or ordered the wrong size, color, or product:

  • Returns are accepted within 7 days.

  • The customer is responsible for all return shipping costs.

  • Original shipping charges (if any) are non-refundable.

  • The item must meet all return eligibility requirements.

If the returned product shows signs of use, washing, damage, or is missing original packaging, the return may be refused.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been used, washed, or are no longer in their original condition, unless they are defective.

Examples include, but are not limited to:

  • Used bedding and blankets

  • Used mattress protectors

  • Used towels

  • Used bathrobes

  • Used prayer mats

  • Personalized or custom-made products

  • Gift cards

Refund Process

After we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method.

  • Refunds are typically completed within 5–10 business days, depending on your payment provider or bank.

Shipping charges are not refundable unless the return is due to our error or a defective product.

Exchanges

We currently offer exchanges only for defective, damaged, or incorrectly delivered products.

If you would like a different size or color, please return the original item (if eligible) and place a new order.

Return Shipping

Customers are responsible for safely packaging returned items.

Fabienne is not responsible for items that are lost or damaged during return shipping. We recommend using a tracked courier service for your protection.

Refused Deliveries

If a shipment is refused or cannot be delivered due to an incorrect address, failed delivery attempts, or failure to collect the parcel, any return shipping, storage, or courier charges may be deducted from the refund.

Order Cancellations

Orders may only be cancelled before they have been packed or dispatched.

Once an order has shipped, it must follow the standard return process.

Fraud Prevention

To protect both our customers and our business, Fabienne reserves the right to:

  • Request additional photos or information.

  • Decline returns that do not meet our policy.

  • Refuse refunds where fraud, abuse, or repeated misuse of the return policy is suspected.

Contact Us

If you need assistance with a return or refund request, please contact our customer support team with your order number, and we'll be happy to help.

Thank you for shopping with Fabienne.