Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Fabienne. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

If you do not agree with these Terms, please do not use our website.

1. General

This website is operated by Fabienne. Throughout the site, the terms "we", "us", and "our" refer to Fabienne.

By visiting our website or purchasing from us, you agree to these Terms of Service and any additional policies referenced on this website.

We reserve the right to update these Terms at any time. Changes become effective immediately upon publication on this page.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are legally capable of entering into binding contracts.

3. Products

We strive to display our products as accurately as possible.

However:

  • Colors may vary depending on your screen or device.

  • Product dimensions may vary slightly due to manufacturing tolerances.

  • Packaging may change from time to time without affecting the product itself.

We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change without notice.

While we make every effort to ensure pricing accuracy, we reserve the right to cancel orders resulting from pricing errors or technical mistakes.

5. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Cancel or refuse any order.

  • Limit quantities purchased.

  • Decline orders suspected of fraud or unauthorized activity.

  • Request additional verification before processing an order.

If payment has already been made for a cancelled order, a full refund will be issued.

6. Payment

We accept the payment methods displayed during checkout.

Orders are processed only after successful payment authorization or confirmation for approved payment methods.

We do not store your payment card details.

7. Shipping & Delivery

Estimated delivery times are provided for convenience only.

Delivery dates are not guaranteed and may be affected by:

  • Weather

  • Public holidays

  • Customs procedures

  • Courier delays

  • Circumstances beyond our reasonable control

Risk of loss transfers to the customer upon successful delivery to the shipping address provided.

Customers are responsible for ensuring that their shipping information is accurate.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and accepted our Return & Refund Policy.

9. Promotions & Discounts

Discount codes:

  • Cannot be exchanged for cash.

  • May not be combined unless explicitly stated.

  • May expire without notice.

  • May exclude selected products or collections.

We reserve the right to cancel promotions at any time.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product photographs

  • Graphics

  • Text

  • Product descriptions

  • Designs

  • Branding

is the property of Fabienne or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security.

  • Upload malicious software or code.

  • Harvest customer information.

  • Impersonate another person or business.

  • Violate applicable laws or regulations.

We reserve the right to terminate access for users who violate these Terms.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Fabienne shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Product Information

While we make every effort to ensure product descriptions are accurate, we do not warrant that all information is complete, current, or error-free.

Minor typographical errors, packaging updates, or manufacturing changes may occur.

14. Force Majeure

Fabienne shall not be responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • War

  • Pandemics

  • Strikes

  • Power outages

  • Internet disruptions

  • Transportation delays

15. Privacy

Your use of our website is also governed by our Privacy Policy.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Fabienne regarding the use of our website and purchases made through it.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team through the contact information provided on our website.