Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Fabienne. We are committed to delivering your order safely and as quickly as possible.

Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or public holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation with tracking information (where available).

Delivery Areas

We currently deliver throughout the United Arab Emirates (UAE).

If international shipping becomes available, it will be displayed during checkout.

Delivery Time

Estimated delivery times:

  • Dubai: 1–2 business days

  • Abu Dhabi, Sharjah & Northern Emirates: 2–4 business days

These delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping fees, if applicable, will be calculated and displayed during checkout before payment is completed.

From time to time, Fabienne may offer free shipping promotions. Any applicable conditions will be clearly stated on our website.

Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.

  • Additional courier charges may apply.

  • Any re-delivery or return shipping costs will be the responsibility of the customer.

Failed Delivery Attempts

If delivery cannot be completed because:

  • The recipient is unavailable after reasonable delivery attempts;

  • The delivery address is incorrect or incomplete;

  • The package is refused by the customer;

the order may be returned to us by the courier.

Any return shipping, storage, or re-delivery charges may be deducted from any eligible refund or charged before re-shipment.

Inspecting Your Order

Please inspect your order as soon as it is delivered.

If your package arrives damaged, incomplete, or contains the wrong item, please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

This allows us to resolve the issue as quickly as possible.

Delayed Deliveries

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

  • Extreme weather

  • Public holidays

  • Traffic conditions

  • Courier operational delays

  • Government restrictions

  • Force majeure events

Fabienne is not liable for delays caused by these circumstances.

Lost Shipments

If you believe your shipment has been lost, please contact us as soon as possible.

We will work with the courier to investigate the shipment. If the parcel is confirmed lost before successful delivery, we will arrange an appropriate resolution, such as a replacement or refund.

Partial Shipments

In rare cases, orders containing multiple products may be shipped separately to ensure faster delivery or due to stock availability.

You will not be charged additional shipping fees for split shipments initiated by Fabienne.

Ownership & Risk

Ownership of the products transfers to the customer once full payment has been received.

Risk of loss or damage transfers upon successful delivery to the shipping address provided at checkout.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team. We are happy to assist you.